How do I return an item?

We guarantee that your dog will love Puppy Cake products or we'll give you your money back. Simply send back the empty box to the address below. We will refund your full purchase price. Please include a copy of your order receipt as well as a brief explanation of why you were dissatisfied.

ATTN: Returns
Puppy Cake LLC
PO Box 226
Evans City PA 16033

Questions? Chat with us LIVE by clicking "Chat with us" at the bottom of the page. Email:
Phone: (412) 943-7250

Business Hours:
M-F 8 AM - 4 PM EST
Closed Saturday and Sunday
Email is the best way to get a concern resolved after hours. Email anytime.

Shipping Information
on orders of $25 or more

Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $25 or more, your order ships FREE!

Orders received by 4 PM EST ship same day. Orders received after 4 PM ship next business day. Check out the order delivery countdown timer to know when you can expect your order!

Please be aware of how holidays and weekends may delay your order.
Tracking information is added to your account information when shipped.